Ticket return insurance - information

In cooperation with our partner HanseMerkur Versicherung we recommend you take out insurance for ticket return when purchasing your tickets. The insurance will reimburse you for the cost of tickets purchased (excl. service and shipment fees) in the following cases:

  • serious injury resulting from an accident, unexpected serious illness or death
  • re-examination within insured period, change of school
  • unexpected loss of employment, seasonal short time, change of job/ acceptance of a new job
  • intolerance after vaccination, pregnancy
  • serious loss or damage (min. 2.500,00 Euro) to property due natural events or criminal action by a third party
  • delay of transportation means
  • receiving of summons 
  • crack of implant

Ticket insurance fees depend on ticket prices and are calculated as follows:

  • 1,25 EUR up to a ticket price of 30,00 EUR 
  • 2,60 EUR up to a ticket price of 60,00 EUR
  • 5,40 EUR up to a ticket price of 100,00 EUR
  • 8,90 EUR up to a ticket price of 180,00 EUR 
  • 14,90 EUR up to a ticket price of 360,00 EUR
  • 26,90 EUR up to a ticket price of 750,00 EUR
  • 39,90 EUR up to a ticket price of 1.000,00 EUR

All fees incl. 19% insurance tax.

Simply book the insurance with your order by selecting the insurance option checkbox.

Mor details regarding the insurance can be read in the general insurance conditions: general insurance conditions (en)

A leaflet with product informations for insurance products can be downloaded here: leaflet for insurance products (en) 

Consumer protection information can be found in the following document: consumer protection information (en) 

Insurance broker:
wleC white label eCommerce GmbH
Dammtorwall 7 a
20354 Hamburg
E-Mail: info@the-white-label.com


Complaints department for disputs with insurance companies or brokers:
Versicherungsombudsmann e.V.
Postfach 08 06 32
10006 Berlin